Logic Pursuits
Captemo Emotion & Sentiment Analytics

Captemo® is our cloud-based sentiment analytics solution designed to bring valuable insights from every customer interaction so that businesses can enrich the customer experience and drive deeper engagement between consumer and brand.

Why Captemo Emotion & Sentiment Analyzer?

Our artificial intelligence (AI) powered solution has the ability to detect facial expressions and recognize key human emotion characteristics such as happy, sad, angry, disgusted, etc. from unstructured information.

This analysis provides significant value for companies seeking to improve customer emotional engagement with their brand through more personalized experiences. Using real-time understanding of customer emotions, brands can improve their in-store experience.

Our Technology

Captemo uses a mix of cutting-edge visual intelligence technology and deep learning techniques to provide valuable insights from every customer interaction whether visual, verbal or text-based.

Captemo is agile, flexible and scalable, capable of managing continuous image and/or video processing and can be configured to accommodate on-demand services.

Who Uses Captemo?

Industries who have used traditional customer satisfaction surveys are turning to AI-based emotional intelligence analysis to better understand the true customer experience they are providing.

Here are some examples:



Understand true emotional sentiment to improve in-store consumer experience. Additionally, use that analysis to create more effective advertising campaigns.



Using facial expression recognition analysis helps staff improve customer service protocols for guest interactions.



As driving becomes more personalized, auto manufacturers can uncover true consumer preferences along with making cars safer to drive.



Analysis helps educators gauge the effectiveness of their instruction as well as the interest level of their students in order to optimize instruction.

The Benefits of the Captemo Emotion & Sentiment Analyzer

What Do Your Customers Really Think About You?

Three core emotions are visible when measuring contextual customer experience. Happiness and surprise are the most common positive emotions, and anger is recognized as the primary negative emotion.

The ability to understand customer emotions provides a way to understand how your customer services are perceived. When are they happy? When are they angry? What triggers these emotions?

Capturing these emotions in the moment provides a more accurate understanding of customer sentiment versus traditional surveys where customers share their feedback well after a service is performed. Survey delays provide inaccurate service level perceptions which can skew heavily in either a positive or negative direction.

With real-time customer emotion and sentiment data analysis, businesses can confidently address customer experience challenges and optimize them more rapidly. 

Client Case Studies
Coffee Shop Customers Perk Up After Point-of-Sale Satisfaction Analyzer Identifies Customer Frustration Areas

Learn how Logic Pursuits uncovered hidden customer experience problems at one of the largest national coffee shops, through the use of real-time AI emotion and sentiment analysis of in-store visitors and how those insights led to modifications in business KPIs and results.

4 Billion Dollar manufacturer builds actionable intelligence out of siloed data

Learn how Logic Pursuits using advanced analytics techniques and dynamic insights to improve the procurement operations and cut costs for a large global manufacturer using multiple systems.

1 Billion Dollar international educator learns how to take better control over their financial need process

Learn how Logic Pursuits Logic teaches a large, global for-profit educator to better manage their financial need fulfillment programs.

Contact us and we’ll demonstrate exactly how we can help your business thrive through our unique, show and tell experience.

Change how your business views and uses data

You bring your big ideas and lofty goals, and we’ll bring our innovative solutions and expertise to help you achieve the business growth you seek. Experience the difference that our forward-thinking services can make. Contact us to learn more.